Engineering Support

Why this FAQ?

Windows 11 is Microsoft's latest major operating system, released in October 2021 as the successor to Windows 10. Since the beginning of 2025, most companies are migrating to Windows 11 to keep systems current and secure. The OS requires TPM 2.0 and Secure Boot—features many older systems, including ours, lack. To ensure transparency and minimize confusion, we've prepared this FAQ covering the most common questions about Windows 11 and its hardware requirements.

What should I know about Windows 11 as far as my Dewesoft devices are concerned?

1. What are the minimum system requirements for Windows 11?
   • CPU:
     • 1 GHz or faster, 2 or more cores, 64-bit compatible
     • Must be at least 8th Gen Intel or newer
   • RAM:
     • 4 GB or more
   • Storage:
     • 64 GB or more of available storage
   • System firmware:
     • UEFI, Secure Boot capable
   • TPM:
     • TPM version 2.0
       
       
2. Why should the CPU be at least 8th Gen Intel or newer?
   • This generation is the first to consistently support TPM 2.0, Secure Boot, VBS, and other security features that fit the minimum requirements for Windows 11. Earlier generations (such as the 6th Gen "Skylake" or 7th Gen "Kaby Lake") require a separate TPM chip or have limited TPM of its older versions.
     
     
3. Are the SBOXre, SBOXe, and SBOXse compatible with Windows 11 if I order them today?
   • Because TPM 2.0 is required to run Windows 11 it is compatible only if SBOX has Konton PC that supports TPM2.0. All products sold with 11th Gen CPU running windows 10 can be upgraded to Windows 11, and any SBOX device that you order today should also support Windows 11.
     
     
4. I have an SBOX with a Serial number (SN) XXXXXXX. Can this device be upgraded to Windows 11?
   • Compatibility depends on the CPU installed in the device.
     • If you are a Dewesoft user, please contact your local support team or Dewesoft representative for more information. To assist you best, please provide them with the serial numbers of all the devices you would like to upgrade to Windows 11.
     • If you are a Dewesoft agent, please consult the linked instructions.
       
       
5. As far as the Hardware is concerned, my SBOX supports Windows 11. How can I perform an upgrade from Windows 10 to Windows 11? How?
   • A special image is required to perform an upgrade to Windows 11. If you are a Dewesoft user, please extend your request to your local support team or Dewesoft representative who will be able to perform such an upgrade for you.
   • If you are a Dewesoft agent, please consult the linked instructions.
     
     
6. My SBOX device does not support Windows 11. How should I proceed?
   • An upgrade of existing SBOX products with the 6th Gen of Intel CPUs to the 11th Gen CPU is not possible. If the SBOX device doesn't meet the minimal requirements for Windows 11,the device will have to be exchanged for a new one.
     • If you are a Dewesoft user, please contact your local support team or Dewesoft representative for more information.
     • If you are a Dewesoft agent, please consult the linked instructions.
       
       
7. Do I have to pay for an upgrade to Windows 11?
   • If the device you would like to upgrade meets all the requirements for Windows 11, an upgrade is free of charge.
     • If you are a Dewesoft user, please contact your local support team or Dewesoft representative for more information.
     • If you are a Dewesoft agent, please consult the linked instructions.
   • If the device doesn't meet the minimum requirements for Windows 11, it will have to be exchanged for a new one. This exchange is handled through an RMA. The pricing for new SBOX devices applies* in this case.
     • Until April 14th 2026, users looking to replace their existing SBOX devices that do not meet the minimum Windows 11 requirements can apply for a discount.
       • If you are a Dewesoft user, please contact your local support team or Dewesoft representative for more information.
       • If you are a Dewesoft agent, please consult the linked instructions.
         
         
8. What about my older devices - the Krypton CPU and the MINITAURs? Can those be upgraded to Windows 11?
   • As of the time of writing this FAQ, the Krypton CPU and the MINITAURs are not Windows 11 compliant, and therefore cannot be upgraded to this version of the OS.
     
     
9. How do I proceed if the device It would like to upgrade isn't working, or has missing components?
   • The procedure depends on the situation.
     • If you are a Dewesoft user, please contact your local support team or Dewesoft representative for more information.
     • If you are a Dewesoft agent, please consult the linked instructions.
       
       
10. Will the GPS module be transferred from the old device to the new one?
    • The GPS modules in the new units are different from the old ones: the Neo8 operates at 10 Hz, while the Mosaic X5 operates at 100 Hz, so the modules are not interchangeable.
      
      
11. Is there a separate charge for a new Windows license?
    • No. We do not charge separately for new Windows licenses, as you have already paid for the license.
      
      
12. I have a question that wasn't answered in this FAQ.
    • We understand that there might be additional questions from your side that hadn't been answered here.
      • If you are a Dewesoft user, please get in touch with your local Dewesoft Customer support or your Local representative.
      • If you are a Dewesoft Agent, please refer to the linked instructions.